Terms & Conditions

It is a commitment of “BIOHELLAS Inspection Institute for Organic Products S.A.” with the distinctive title “BIOHELLAS SA,” on the one hand, to ensure the confidentiality and security of Personal Data (PD) collected during the exercise of its purposes and overall activities, and on the other hand, to comply with applicable laws and regulations regarding the processing of PD.

The “BIOHELLAS Inspection Institute for Organic Products S.A.” with the distinctive title “BIOHELLAS SA” has adopted policies and implemented technical and organizational measures to ensure that the personal data it collects are protected in accordance with applicable privacy and data protection laws.

These security measures are designed to prevent unauthorized access, improper use or disclosure of data, unauthorized modification, and illegal destruction or accidental loss of your personal data.

Your personal data is retained by the “BIOHELLAS Inspection Institute for Organic Products S.A.” with the distinctive title “BIOHELLAS SA” only for as long as necessary to fulfill the processing purposes in accordance with applicable laws.

We do not collect more personal data than necessary for the purposes mentioned in this privacy policy, and we will not retain it for longer than the necessary period.

Read our company’s Privacy Policy here.

Payment Method & Security

Payments can be made using credit, debit, and prepaid cards from Visa, Mastercard, Maestro, Diners, and Discover. All card payments are processed through the “Nexi e-Commerce” electronic payment platform, which uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its designated recipient, who can then decode it using the appropriate key.

Return Policy

In case of a refund, you should inform us in writing of your request via email to eco@bio-hellas.gr, including your bank details, IBAN, account holder name, and your VAT number. The refund will be made through a bank transfer from our company and not to the card you used on the site.

For any inquiries, you can contact the “BIOHELLAS Inspection Institute for Organic Products S.A.” with the distinctive title “BIOHELLAS SA” located at 103 Tatoiou Avenue & Souri
14451 Metamorphosis, Attiki, Greece | T: +30210 8211940 | F: +30210 8211015 | E: info@bio-hellas.gr. In any case, you have the right to contact the Hellenic Data Protection Authority, either in writing (1-3 Kifisias Ave., 115-23) or electronically (www.dpa.gr).

If any of the aforementioned rights are exercised, the “BIOHELLAS Inspection Institute for Organic Products S.A.” with the distinctive title “BIOHELLAS SA” will take all possible measures to satisfy it within thirty (30) calendar days from the receipt of the relevant request, providing a written response to confirm its satisfaction or explain the reasons preventing its exercise.

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